General conditions

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  1. An order, including those noted by our agents or representatives, is only binding if it is expressly accepted by us in writing. Cancellation of the order is not possible unless after prior written agreement. [OR: Cancellation of the order can be done up to 2 days after the order is placed. In the event of cancellation, any deposits paid will be refunded, except for a lump sum of EUR 20.00 for administration.

  2. Goods/services will be delivered within the time period specified in the agreement. Goods remain the property of the seller until full payment of principal, costs and interest.If goods are delivered by the seller, risk passes at the time of delivery. If goods are to be picked up by the customer, risk passes at the time of sale.

  3. In the event of late delivery, the customer must give the seller notice of this and propose an appropriate deadline for delivery. If the seller fails to deliver within that period, the customer may cancel the agreement free of charge, and claim and damages of 10% of the invoice amount with a minimum of 125.00 euros and a maximum of 375.00 euros.

  4. The customer must ensure that the services and/or the goods can be delivered and installed by the seller in a normal manner at the agreed place and time, and thus ensure, among other things, the accessibility of the delivery place. If this is not complied with, the customer shall be obligated to compensate the seller for all damages, including waiting hours, safekeeping costs and preservation costs.

  5. The customer should immediately check the goods/services delivered. As for any defects in the goods delivered, the customer has a legal warranty of two years from delivery, in accordance with article 1649quater B.C. This provision also applies to placements provided by the seller. The customer who finds a defect, and wishes to invoke the legal warranty, must notify the seller of the defect within two months from the date the defect is found by the customer. After the warranty period, the seller is only responsible for hidden defects that render the item unsuitable for the use for which it is intended, insofar as the goods have not been processed in the meantime and insofar as the seller knew or should have known of the defects. The customer notifies the seller of the existence of the hidden defect by registered letter with a detailed description of the defect at the latest within 7 calendar days. Complaints for hidden defects do not suspend the payment obligation on the part of the customer.

  6. The seller is not obliged to pay any compensation whatsoever, which would directly or indirectly result from goods delivered or sold by us, except in case of gross fault or intent. This does not affect the consumer’s legal rights under Article 5. The vendor’s liability is limited in all respects to the invoice value of the goods/services provided. In no event shall the seller be held liable for any indirect damages such as, but not limited to, loss of revenue, loss of contracts, cost of capital, limitation of returns or any other losses or consequential damages whatsoever, both to the customer and third parties. However, this limitation shall not apply in the event of death or bodily injury to the customer resulting from acts or omissions by the vendor.

  7. Unless expressly agreed otherwise in writing, the invoice is payable in cash. In case of non-payment of all or part of the price, the seller will give the customer notice to pay the amount due within an appropriate period of time. If the customer fails to pay within that period, the outstanding amount shall be increased by operation of law and without any further notice of default being required, by monthly interest of 1% and a fixed compensation of 10%, with a minimum of 125.00 euros and a maximum of 375.00 euros.

  8. Any non-payment shall entail the claimability of the outstanding invoices and shall entitle the seller, after notice of default, to either suspend any future deliveries or rescind the agreement, without prejudice to the right to compensation.

  9. If one of the parties fails to fulfill its contractual obligations, the other party shall have the right, after notice of default, to either suspend its obligations or terminate the agreement without judicial intervention, if the notice of default is not acted upon or not usefully acted upon within 3 working days.

  10. All our agreements are governed by Belgian law.